I recently had Midtown Chimney Sweeps of Hillsborough, NJ install a new stainless steel chimney chase cover on my chimney to replace the 30-year-old non-stainless one that was rusty and in need of replacement. Several months later I was in my attic and noticed two small holes in my roof that I could see light coming through, in the vicinity of the chimney. I was concerned about this thinking that water could leak through the holes. I (mistakenly) thought that these holes were made when the chase cover was installed. I contacted the owner Kurt and told him about the holes, and sent him a picture of the holes as well. Kurt called me back right away and said the holes were definitely not caused by Derrick, the technician who installed the chase cover, but they would still come out and patch the holes for me at no charge. When Derrick came to my home to patch the holes, I took him up in the attic to show him where the holes were. He explained that they do not, and never have, put holes through the shingles like that. So it turned out that the holes were made by the roofing company that had installed a new roof a few years prior! And I had just never noticed them before. After Derrick explained what happened I felt terrible thinking that Midtown had made the holes during the chimney work but that was not the case. I was wrong. Yet, Kurt still offered to make the repair at no charge, knowing full well that they did not make those holes. And Derrick was very gracious about making the repair, telling me “it’s no problem…don’t worry about it!” So I can emphatically say that Midtown Chimney Sweeps of Hillsborough is a quality company that puts their customers first, and can heartily recommend them for anyone’s chimney needs.
Response from the owner:Thanks so much for your kind words, Gordon! We're so glad we could assist you and that Derrick was able to clear up the confusion. Your recommendation means a lot to us, and we're always here if you need anything in the future! Thanks again for your time and business, take care! 🙂
- The Midtown Chimney Team🎩